Refund policy

7-Day Return & Refund Policy

At Glefen, we want you to be completely satisfied with your purchase. If you are not happy with your product, you can request a return within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, accessories, and tags (if applicable).
  • You must provide proof of purchase or your order details.
  • Products damaged due to misuse, accidents, or improper handling may not be eligible for return.

How to Request a Return

To request a return, please contact us within 7 days of delivery with your order number and a clear description of the reason for the return. Photos or videos may be requested if the product is damaged or defective.

After reviewing your request, we will provide you with instructions for returning the product.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your return is approved, the refund will be processed to your original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We may request photos or videos to verify the issue and will provide an appropriate replacement or refund.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the product received was damaged, defective, or incorrect.

Non-Returnable Items

Certain products may not be eligible for return if they are used, damaged after delivery, or returned without their original packaging.

Cancellation

Orders may be cancelled before they are shipped. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us through the contact details provided on our website.

Glefen reserves the right to refuse returns that do not meet the conditions mentioned above.