Shipping policy
Shipping Policy
At Glefen, we aim to process and deliver your orders as quickly and safely as possible.
1. Order Processing
Orders are generally processed within 1–3 business days after the order is placed.
Orders placed on weekends or public holidays may be processed on the next business day.
2. Delivery Time
After your order has been shipped, the estimated delivery time is usually 3–7 business days.
Delivery times may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any applicable free-shipping offers will be clearly mentioned on our website.
4. Order Tracking
Once your order has been shipped, tracking information may be provided through the contact details you provided at checkout.
You can use the tracking information to check the status of your shipment.
5. Delivery Delays
While we do our best to ensure timely delivery, Glefen is not responsible for delays caused by courier companies, incorrect or incomplete delivery information, weather conditions, natural events, strikes, holidays, or other circumstances beyond our control.
6. Incorrect Address
Customers are responsible for providing a correct and complete shipping address and contact information.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
7. Damaged or Missing Items
If your package arrives damaged or you receive an incorrect or missing product, please contact us as soon as possible after delivery.
We may request photos or videos of the package and product to help us investigate the issue.
8. Contact Us
If you have any questions about your order or shipping, please contact us through the contact details provided on our website.
By placing an order with Glefen, you agree to the terms of this Shipping Policy.